Still no news from the dealership. Phoned the dealer twice, his cell was busy, didn't bother returning my calls. This had happened a couple of times when I tried contacting them for a test ride, too. Then, when I got through to him and asked him about the status of my cheque (which my bank informed me had been honoured the next day itself), he said he'll find out and get back to me.
This morning at 10 am, I sent a strongly-worded e-mail to the dealer, with a copy to Vespa India, complaining about the dealer's bad service. What peeved me was this. The dealer had promised to give me the scooter within two days, and since his charges for registration (Rs. 1,500) were quite exorbitant, I told him I'd do it myself. He agreed. So for two days, I kept myself, free, postponing all my work. Since I couldn't indefinitely keep myself free, I wrote in my letter that either you get cracking on this, and do the registration yourself, or I will cancel my booking.
I don't know if it was this mail, or a comment on Vespa's Facebook page, that knocked the Vespa team into action. To cut a long story short, the dealer called me, told me to give my documents, and said the bike would be ready by evening. I gave him the documents by 11am. The scooter was ready by 5:30pm, but since I was busy earlier today, I told him I'll collect it tomorrow. Can't wait!
I don't know if it was this mail, or a comment on Vespa's Facebook page, that knocked the Vespa team into action. To cut a long story short, the dealer called me, told me to give my documents, and said the bike would be ready by evening. I gave him the documents by 11am. The scooter was ready by 5:30pm, but since I was busy earlier today, I told him I'll collect it tomorrow. Can't wait!
Let's see what happens now.
Nigel Britto,
Panjim, Goa.
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